Shipping policy

At Champions Coffee, we are committed to delivering freshly roasted, high-quality coffee directly to your doorstep. Every order is carefully packed to preserve its freshness, aroma, and quality throughout the delivery process.

Shipping Coverage

Champions Coffee currently offers delivery exclusively within the United Arab Emirates (UAE).

We deliver to all seven emirates:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain

International shipping is currently unavailable.

Delivery Timelines

Major Cities & Urban Areas

Estimated delivery time: 2–3 working days

This includes Dubai, Abu Dhabi, Sharjah, Al Ain, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Western Region & Remote Areas

Estimated delivery time: 4–5 working days

Delivery timelines are estimates and may vary due to public holidays, courier availability, weather conditions, or circumstances beyond our control.

Shipping Charges

The following shipping charges apply to orders within the UAE.

Order Value Shipping Charges
Below AED 500 AED 25
AED 500 and above Free Shipping

Shipping charges will be displayed at checkout before order confirmation.

Payment Policy

Champions Coffee offers secure and convenient payment options to make your shopping experience seamless.

Accepted Payment Methods

  • Visa, Mastercard, and other major Credit/Debit Cards.
  • Apple Pay (where available).
  • Google Pay (where available).

Payment availability may vary depending on the order value and payment provider requirements.

Order Processing & Dispatch

  • Orders are processed following successful payment confirmation.
  • Coffee products are carefully packed to maintain their freshness and quality.
  • Processing and delivery timelines may vary depending on stock availability, order volume, and courier schedules.
  • Orders placed during weekends, public holidays, or promotional periods may experience additional processing time.

We will make reasonable efforts to notify customers of significant delivery delays.

Delivery Information

Customers are responsible for providing accurate and complete delivery details during checkout, including:

  • Full name and contact number.
  • Building name, street, and area.
  • Emirate and complete delivery address.
  • Any additional delivery instructions.

Incorrect or incomplete shipping information may result in delivery delays or additional charges.

If delivery is unsuccessful due to incorrect information, customer unavailability, or refusal to accept the order, additional shipping charges may apply where legally permissible.

Damaged or Incorrect Deliveries

If an order arrives damaged or contains an incorrect product, customers should contact our customer care team as soon as possible.

Please provide:

  • Order number.
  • Description of the issue.
  • Clear photographs of the product and packaging.
  • Any additional information requested by our support team.

Customers should retain the original packaging until the issue has been reviewed.

Verified damaged, defective, or incorrect products will be handled in accordance with our Return, Exchange & Refund Policy.

Order Cancellation

Customers wishing to cancel an order must contact our customer care team before the order has been processed or dispatched.

Cancellation Terms

  • Cancellation requests are subject to the order's processing status.
  • Approved customer-initiated cancellations will be subject to applicable payment transaction charges, deducted from the refund amount where legally permissible.
  • Orders already processed or dispatched may not be eligible for cancellation.
  • Orders already dispatched will be handled according to our Return, Exchange & Refund Policy.
  • No transaction charges will be deducted where a full refund is required under applicable consumer protection laws.

Cancellation Refund Calculation

Refund = Order Amount − Applicable Payment Transaction Charges

For further details, please refer to our Return, Exchange & Refund Policy.

Customer Support

For assistance with shipping, delivery, payments, or cancellations, please contact:

Champions Coffee – Customer Support

Email: admin@championscoffee.me

Phone: +971 4 232 5554

Working Hours: Monday – Saturday, 8:30 AM – 6:00 PM

At Champions Coffee, we strive to ensure every order reaches you with the freshness, quality, and care you deserve.